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Terms & Condition


Welcome to Madhubann - The Fashion Garden! In using our website to place an order, you are accepting the terms and conditions listed below. We reserve the right to accept or reject your offer. We will inform you regarding the receipt of your order via email (if provided) & a second time to confirm the details provided by you so that order can be processed further. Your order will be considered accepted only on the dispatch of the products; no act of omission on our part before the actual dispatch may be interpreted as an acceptance of your order.

 

Eligibility Criteria For Membership

  1. The use of our website is open only to those who are eligible to enter into legal contracts under the Indian Contract Act. 1872.

  2. If you are below 18 years of age, your parents/legal guardian may undertake a transaction on your behalf. In case, it comes to our notice any time during the course of your membership that you are underage, we reserve the right to cancel your account & refuse to provide you access.

  3. You are not welcome to use this site if your membership has been suspended or cancelled by us previously.

  4. For those accessing this website from outside India, it is their responsibility to ensure compliance with local laws.

  5. We allowed only one registered membership per email address. In case of any exceptions, they need to be approved by us.

  6. Members may not have multiple accounts with the same IP address/ postal address. In case, it comes to our notice that the user has multiple accounts, we have the right to cancel his membership/order.

  7. Membership is not transferable.

 

Other than where additional product-specific terms and conditions are applicable, the above stated Terms & conditions supersede all previous agreements, understandings and representations. By using our services, you are agreeing to be bound by these terms and conditions.

 

Account And Registration Obligations

  1. Personal Information is any information that you provide to us during registration or buying process, feedback or in response to any of our mail. We will ensure that your information is protected as per our privacy policy.

  2. When you register with us you are agreeing to take responsibility for all activities that are undertaken from your member account. To avoid misuse, it is advised that you keep your password confidential & restrict access to your computer. We will not be held responsible for any loss that occurs owing to failure on your part to protect your password.

  3. In case your password is compromised, or you have suspicions regarding misuse, it is advised that you inform us immediately.

  4. In case if we have any reason to believe that our website security is under any threat, we may need to you to change your password, or cancel your account without assuming any liability.

  5. You agree to provide current and complete information about yourself during the registration process. In case we find out that information provided by you is untrue, not current, or not in keeping with the user agreement, we may suspend, terminate, or refuse you access to the site.

 

Pricing Information

  • We do our best to ensure that the product and pricing information provided to you is accurate. Still, pricing and typographical errors are unavoidable. We cannot confirm the price until you order.

  • In case, the information or pricing of a product is displayed incorrectly, we have the right to refuse or cancel any orders, unless the product has been dispatched already.

 

Cancellation Policy

Cancellation By Madhubann

Madhubann reserves the sole right to refuse or cancel any order. If your order or a portion or your order is cancelled, we will contact you and intimate the same. We may ask for additional information to accept your order. If the cancellation is done after your account has been debited, the amount will be rolled back into your account. By shopping on this website, you agree to accept Madhubann’s decision related to cancellations.

 

Cancellation By You

Cancellation within 24 hours of purchase

To cancel the order within 24 hours of the purchase you can visit “My Account” section and cancel COD/pending order. To cancel a prepaid order you can write to us at reachus@madhubann.com. We will send you a confirmation email for cancellation. By shopping on this website, you agree to accept Madhubann’s decision related to cancellations.

 

Cancellation after 24 Hours are over

If you wish to cancel an order after 24 hours from the time of purchase, you will have to send a written email carrying the Order Number and citing the reason for cancellation. Madhubann will take the appropriate decision after receiving the email.

 

Note: In exceptional circumstances ,if cancellation is approved by Madhubann,the bonus/voucher used if any is not reverted and in case of Prepaid order, the money is reflected back in your account in form of purchase credits. 
The customer agrees not to dispute the decision made by Madhubann and accept Madhubann's decision regarding the cancellation.

 

Cancellation in COD Cases:

If you wish to cancel the Cash On Delivery Order, please do it in advance so that we are saved from the courier costs and efforts.

 

Credit Card Details

  • You agree and confirm to submit correct and accurate credit card details for availing of services on Madhubann.

  • You shall not use unlawfully owned/acquired credit card.

  • We will not share your credit card details with any third party unless required by the court order.

  • Madhubann will hold no liability for any credit card fraud. You will be liable for any fraudulent use of your credit card and it will be your responsibility to prove otherwise.

 

Payment Policy

At Madhubann - The Fashion Garden, we provide multiple payment options for the convenience of our online buyers including Cash On Delivery, Debit Card payment, Credit Card payment and PayPal. There are some terms and conditions applicable on payment by Cash-on-delivery which are mentioned below-:

 

In case you choose Cash On Delivery as mode of payment, then you shall have to deposit 50% of the bill amount in advance by either of the below methods:

 

1. By Cheque Deposit – The cheque will be drawn in favour of :-

  • ARG Enterprises
  • Account number 0248102000010140

  • to be deposited in IDBI Bank

 

2. By Cash Deposit – The cash shall be deposited in favour of -:

  • ARG Enterprises

  • Bank Name – IDBI

  • Account number 0248102000010140

 

3. PAYPAL, Credit Cards and Debit Cards-: We accept all kinds of Visa and

  • Mastercard, debit and credit cards

 

 

Return & Refund Policy

At Madhubann - The Fashion Garden, we are committed towards 100% customer satisfaction which is why we have an effective Return & Refund Policy in place.

 

  • If you are unsatisfied with any product, make sure that it is returned to us within 14 days from the delivery date along with the proof of purchase.

  • The products being returned must be in their original packaging in an unused and undamaged condition, with the tags attached.

  • In case of refunds, it will be reflected back in your account in form of purchase credits & only if the conditions stated above are met.

  • The costs incurred on returning the product to us will be borne by you.

  • In case the product delivered is faulty at our end, we will return the purchase price as well as the delivery charges incurred, provided it is returned within 14 days along with proof of purchase.

  • Our refund policy is also applicable in case we send you a wrong order that does not match with the original one placed by you.

 

Fraudulent /Declined Transactions

  • Madhubann reserves the right to take legal actions against those involved in fraudulent use of the website.

  • Madhubann reserves the right to recover the cost of legal proceedings against those involved in fraudulent use of the website.

  • We will not be liable for any direct or indirect loss or damage resulting from the decline of authorization for any Transaction on the website.

 

Electronic Communications

  • By visiting our website and sending mails, you are entering into Electronics Communication with us.

  • Your Electronic Communication with us is deemed as your consent to receive communications from us electronically.

  • We will communicate with you through email, SMS's or by posting notices on the Site.

  • You agree all our Electronic Communication in the form of agreements, notices, disclosures, SMSs, etc. satisfy any legal requirement that such documents be in writing.

 

Disclaimer Of Warranties/Limitation Of Liability

  • Although the best efforts have been put to ensure that the information on the website is correct but Madhubann assumes no responsibility regarding the quality, accuracy or completeness of any data and information of products/ services displayed on its website.

 

  • Madhubann will hold no liability for any direct or indirect damage resulting from (a) User’s inability to use the services (b) Unauthorized access to user’s data or transmissions.

 

  • Madhubann shall not be responsible for non-availability of the Website during periodic maintenance operations or for any other reason beyond Madhubann’s control.

 

  • The user of the website agrees to access and/or download any material and/or data through the Website entirely at their own discretion and risk. The user will hold responsibility for any damage to their computer systems if any damage results from such material and/or data.

 

You Agree And Confirm

  • If a mistake by you (e.g. wrong name or address or any other wrong information) leads to a non-delivery then any extra cost incurred by Madhubann for redelivery shall be claimed from you.

  • You will comply by the applicable laws and regulations when using Madhubann’s website and transacting through it.

  • You will provide authentic and true information to Madhubann. We reserve the right to confirm and validate the information provided by you. If any at stage, the submitted information is found to be untrue, Madhubann reserves the right to reject your registration and debar you from using its services without any prior intimation.

  • You will thoroughly check the product description before placing an order.

  • The conditions of sales will be a binding on you.

 

You give your consent to Madhubann to send newsletters and post advertising style sheets into your mail box. You agree that Madhubann may access, preserve and disclose your account information and content for:

  • Compliance with legal process

  • Enforcement of the Terms of service

  • Responding to claims that the content violates the right of the supplier

  • Responding to rights for customer service or

  • Protecting the right, property or personal safety of Madhubann and its users

 

You will not use the Site:

  • For unauthorized access to other computer systems

  • Breaching any applicable laws

  • Disrupting networks or websites connected to the site

  • For making, transmitting or storing electronic copies of materials protected by copyright without permission of the owner

 

Colors & Advertising Trailers

We have tried to remain as true as possible while displaying the colors of our products, on our product pages as well as advertising trailers; however the actual colors may vary as per the resolution of your monitor or the technical settings of your computer. We do not offer any guarantees with respect to this matter.

 

Terms & Conditions Update

The user agreement may be updated any time with any prior notification to the members. However, once the user agreement has been modified, we will inform you regarding the same via email. To avoid any inconvenience, it is advised that you regularly check the latest version of the user agreement provided on the website. In case, the modified terms & conditions are unacceptable to you, you should discontinue the use of our site. If you continue using our services, it will be interpreted as your acceptance to abide by our modified terms and conditions.

 

Governing Law And Jurisdiction

  • The user agreement will be interpreted as per the applicable laws of India.

  • The Courts at Delhi will have exclusive jurisdiction in any proceedings arising out of this agreement.

  • In case of any disputes arising regarding the terms of the user agreement, an independent arbitrator will be appointed and his decision will be final and binding on both the parties. The above arbitration will be in accordance with the Arbitration and Conciliation Act. 1996. The arbitration shall be held in Delhi. The High court of judicature at Delhi alone shall have the jurisdiction and the Laws of India shall apply.

 

Reviews, Feedback, Submissions

All reviews, comments, feedbacks, suggestions and other such submissions offered to us or by us shall be deemed to be our property. The submission will be regarded as an agreement on your part to relinquish all rights, titles and interests on such content.

 

We will have exclusive right over such content and shall not be limited in any way to use it for commercial and other such purposes. We will be under no obligation to compensate you in any way whatsoever for use, reproduce, disclose, modify, adapt the content submitted to us.

 

We are under no obligation to

  • Compensate you

  • To reply to your comments

  • To keep your comments in confidence

 

When using this website, you also agree that the comments submitted by you will not be obscene, abusive or contain any libelous materials or viruses/spam, etc. You will be solely responsible for the consequences arising out of posting such comments; we will assume no responsibility for any such content submitted by you. Though we do not review the comments posted by users on a regular basis, we reserve the right to edit or remove any comments posted on the site.

 

Copyright & Trademark

  • Madhubann and its suppliers and licensors hold Intellectual Property Rights for all the content including images, text, illustration, designs, icon, photographs programs, music clips or downloads, video clips and written and other materials that appear on this website.

  • You may use the content on the website for personal use only. Commercial use of this website and its content in whole or part by anyone is prohibited.

  • Modification, distribution and reposting of the content running on this website should not be done in any case.

  • The content and/or any other material on the website shall not be reproduced, published, transmitted, distributed, displayed and modified for any kind of commercial use.

 

Objectionable Material

When visiting the website and availing of its services, you may find content that may be deemed as indecent or objectionable by some and otherwise by others. Madhubann will not be liable for any such content permitted by applicable law if it is deemed offensive or objectionable by you.

 

Termination

Madhubann reserves the sole right to terminate your account on its website without any prior intimation. Reasons for such termination may include but are not limited to:

  • Violation of Terms & Conditions laid down for the use of website

  • Request by law enforcement agencies

  • User’s request for account deletion

  • Technical issues

  • Extended periods of account inactivity

 

Modifications To Service

We may modify or discontinue our services (completely or partially) permanently or temporarily without notice. We will not be liable to you or any others for such modification, or discontinuance or suspension.

 

Violation

If you come across any violations of our Terms of Service, please report it to our Customer Care team

 

Site Security

Below are listed some violations that can get you into legal trouble:

  • Trying to access data not meant for you by logging onto a third party’s account or server

  • Trying to check the vulnerability of the system without authorization

  • Trying to hack or crash the network or disrupt services in any manner

  • Forwarding unsolicited mails which may include adverts or promotional offers.

 

You are also forbidden from using any software, device or mechanism (e.g. spiders, robots, avatars or intelligent agents) to navigate this site other than the third party web browsers in general use (Microsoft explorer, chrome, etc.)

 

Contact Details

You may contact us at reachus@madhubann.com